FAQ

1. Do you offer free shipping?
Yes, AlignSteps proudly offers free worldwide shipping on every order.

2. When will my order arrive?
Orders typically arrive within 1-3 weeks. Processing usually takes up to 48 hours.

3. Can I return an item if  I'm not satisfied?
Absolutely. You can return any item within 30 days of delivery, as long as it's unused, in original packaging, and has all tags attached.

4. What if my order is incorrect or damaged?
Contact our customer support team immediately. We'll quickly arrange a replacement or refund at no additional cost.

5. Who covers return shipping costs?
AlignSteps covers return shipping for damaged, defective, or incorrect items. For returns due to personal preference (size, color, or change of mind), return shipping costs are the customer's responsibility.

6. Can I cancel my order after placing it?
Orders can be canceled within 2 hours after placement. After this period, the order may already be processed and cannot be canceled.

7. What payment methods do you accept?
We accept major credit and debit cards, as well as popular online payment methods.

8. Are AlignSteps shoes suitable for foot pain?
Yes, our footwear provides exceptional orthopedic support and is designed specifically to help relieve foot pain and discomfort.

9. Can AlignSteps shoes accommodate orthotic inserts?
Absolutely. Our shoes comfortably fit most custom orthotic inserts for enhanced personalized support.

10. How do I clean my AlignSteps shoes?
Wipe them gently with a damp cloth. Use mild soap and water for tougher stains.

11. Do you sell orthopedic socks?
Yes! AlignSteps offers premium orthopedic socks designed to complement our footwear, providing extra comfort and support.

12. What sizes are available, and how do I choose the correct one?
AlignSteps shoes come in a wide range of sizes. Please refer to our size chart on each product page for accurate sizing guidance.

13. Are AlignSteps shoes suitable for everyday activities or work environments?
Yes! Our shoes are designed for all-day wear, providing comfort and support whether you're at work, traveling, or enjoying daily activities.

14. What makes AlignSteps footwear unique?
AlignSteps shoes combine orthopedic support with modern design, crafted to improve posture, relieve discomfort, and support active lifestyles.